Refund policy

Returns & Refunds Policy

30‑Day Return Window

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be:

  • Unopened

  • Unused

  • In its original packaging

  • With all seals and tamper protections intact You must also provide a receipt or proof of purchase.

Because our products are ingestible nutraceuticals, we cannot accept returns for any item that has been opened, unsealed, or shows signs of use.


How to Start a Return

To begin a return, contact us at info@nadnutra.co.uk.

Returns must be sent to:
NAD Nutra LTD
20 Townhead Street
Hamilton
ML3 7BE
United Kingdom

Once your return request is approved, we will send you a return shipping label and instructions. Items sent back without prior approval will not be accepted.


Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, contaminated, or you received the wrong item, contact us immediately so we can evaluate the issue and make it right.


Non‑Returnable Items

We do not accept returns for:

  • Opened or unsealed nutraceutical products

  • Perishable goods

  • Custom or personalised items

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Sale or clearance items (unless faulty)

If you’re unsure whether your item qualifies, please contact us before returning it.


Exchanges

If you would like a different item, the fastest method is to return the product you have (if eligible). Once your return is accepted, you can place a new order for the replacement item.


Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@nadnutra.co.uk.


UK Compliance

This policy complies with the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. Faulty or misdescribed items will always be refunded in accordance with UK consumer law.