Cancellation policy

Purchase Options & Cancellation Policy

Overview

NAD Nutra offers both one‑time purchases and subscription options to provide flexibility and convenience for our customers. By purchasing from our store, you agree to the terms outlined in this Purchase Options & Cancellation Policy.


Purchase Options

One‑Time Purchases

A one‑time purchase is a single order with no recurring charges. You will only be billed once at checkout.


Subscription Options

Our subscription service allows you to receive your chosen product automatically at your preferred interval. Available delivery frequencies:

  • Every 4 weeks

  • Every 6 weeks (Dog Supplements Only)

  • Every 8 weeks

  • Every 16 weeks (Dog Supplements Only)

When you subscribe, you authorise NAD Nutra to automatically charge your selected payment method at each renewal interval.

You will receive an email reminder before each upcoming subscription order is processed.


Managing Your Subscription

You can manage your subscription at any time, including:

  • Changing delivery frequency

  • Updating payment details

  • Updating shipping address

  • Skipping a delivery

  • Cancelling your subscription

To make changes, log into your account or contact us at info@nadnutra.co.uk.


Subscription Cancellation Policy

Cancelling Before Your Next Order

You may cancel your subscription at any time, provided the cancellation is made before your next renewal date.

If you cancel before the next charge is processed, you will not be billed again.


Cancelling After Your Order Has Processed

If your subscription order has already been processed or dispatched:

  • The cancellation will apply to future orders only

  • The current order cannot be cancelled

  • Standard Returns & Refunds Policy applies


Skipping a Delivery

If you need a break from your subscription, you may skip a delivery instead of cancelling. This can be done through your account or by contacting us.


Failed Payments

If a subscription payment fails:

  • We will notify you by email

  • You may update your payment details

  • We will attempt to process the payment again

If payment cannot be completed, your subscription may be paused or cancelled.


Price Changes

Subscription prices may change over time. If a price change occurs:

  • You will be notified in advance

  • You may cancel your subscription before the new price takes effect


Returns on Subscription Orders

Subscription orders follow the same rules as our Returns & Refunds Policy:

  • Unopened, unused items may be returned within 30 days

  • Opened nutraceutical products cannot be returned for hygiene and safety reasons

  • Faulty or misdescribed items will always be refunded


Contact Us

For subscription changes, cancellations, or questions, contact us at: info@nadnutra.co.uk